- Why Bad Service Kills Repeat Business More Than Bad FoodI’ve eaten at a lot of restaurants where the food was mediocre and I went back anyway, but I’ve never returned to a restaurant where I felt ignored, dismissed, or uncomfortable – no matter how good the food was. This isn’t just my preference, it’s a pattern I’ve observed consistently across experience, and it’s backed… Read more: Why Bad Service Kills Repeat Business More Than Bad Food